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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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Webinar Published By: Absolute Software     Published Date: Sep 09, 2011
Join Michael Scarpelli, Technical Support Manager for La Jolla Institute for Allergy & Immunology, as he shares how his team streamlines and automates computer setup and maintenance for a rapidly growing network of more than 500 machines.
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absolute, technical support, healthcare organizations, operating environment, database development
    
Absolute Software
White Paper Published By: Adobe     Published Date: Apr 25, 2016
In this white paper, we uncover the numerous document productivity features that employees want across PCs and mobile devices.
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mobile device management, byod, employee performance, service management
    
Adobe
White Paper Published By: Adobe     Published Date: Nov 25, 2013
Without document classification in play, it's impossible to know what to protect. The mobile ecosystem makes workers infinitely more productive, which is one reason that it won’t go away. This white paper explores the question: How can IT govern and protect content in such ad hoc and semi-structured environments? Please download whitepaper to learn more.
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document, document classification, document security, mobile, mobile workforce
    
Adobe
White Paper Published By: Adobe     Published Date: Nov 25, 2013
For the past several years, the nature of enterprise productivity has been forever changed by the new breed of mobile devices. Personal smartphones and tablets are everywhere. Gone are the days when every enterprise gave its employees a security-focused BlackBerry. Cloud-based productivity apps can be downloaded in seconds. Compared to even a few years ago, enterprises are operating in a new world. Please download whitepaper to learn more.
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mobile devices, compatibility, cloud-based, enterprise, enterprise productivity
    
Adobe
White Paper Published By: Allscripts     Published Date: May 01, 2014
Virdee Medical, a busy private pediatric practice, traded paper charts for a hosted Allscripts solution in 2010. Now, with the improved efficiencies of Allscripts Professional in a hosted environment, Virdee Medical can focus more intently than ever on providing the highest quality patient care.
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allscripts, virdee medical, ehr, practice management, electronic health record
    
Allscripts
White Paper Published By: Aprimo, Inc.     Published Date: Dec 23, 2008
Aprimo manages the financial aspects of your marketing process and captures information about each marketing project, which facilitates Sarbanes-Oxley compliance. It puts into place detailed procedures to manage access rights, to create and document business rules that apply to marketing projects and to ensure appropriate review and approval.
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aprimo, marketing process, financial control, digital asset management, data management
    
Aprimo, Inc.
Case Study Published By: Aprimo, Inc.     Published Date: Dec 23, 2008
BearingPoint wanted a “one-stop-shop” for its growing marketing organization that was easy to setup and didn’t require a lot of resources. A tool was needed to help with the wide-range of marketing activities that satisfied the needs of the entire marketing team. This system needed to easily handle financial and legal requests, capture campaign and event data, support creative development and reduce manual processes that contributed to the lagging of concrete knowledge of their marketing budgets and spending at any given point in time.
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aprimo, marketing operations, financial visibility, marketing resource management, it management
    
Aprimo, Inc.
Case Study Published By: Aprimo, Inc.     Published Date: Dec 23, 2008
LendingTree wanted to leverage and increase its strong brand awareness by putting the right tools in place to create a marketing-driven technology system.
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aprimo, brand awareness, enterprise campaign management, direct marketing, campaign execution
    
Aprimo, Inc.
White Paper Published By: Arcserve     Published Date: Jul 23, 2010
This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. Download now!
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ca technologies, ema radar, business service management, bsm, vendor
    
Arcserve
White Paper Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure
    
ASG Software Solutions
White Paper Published By: AT&T     Published Date: Jun 25, 2008
Class of Service (CoS) functionality can help optimize network performance. For a successful deployment, network designers should identify all applications, understand requirements associated with each application, designate appropriate mapping for groups of applications and provide mechanisms in the underlying network to deliver CoS. CoS mapping and deployment are important; adhering to tested strategies and avoiding common misconceptions helps IT managers advance optimization across the wide area network.
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class of service, service management, traffic management, bandwidth, at&t
    
AT&T
White Paper Published By: Aternity     Published Date: Jul 20, 2012
Read in only 5 pages about how Global 2000 organizations are monitoring end user behavior in physical and virtual desktop environments with Aternity's Frontline Performance Intelligence Platform. Monitor the Cloud, drive SLAs, Citrix/VDI monitoring, and much more.
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technology, help desk, management, it management, customer relationship management
    
Aternity
Webinar Published By: Aternity     Published Date: Dec 30, 2011
EMA provides research and analysis of today's End User Experience (EUE) and Application Performance Management (APM) technologies along with a thoughtful presentation on the Top 10 Myths to dispel before purchasing any monitoring tool. Guest speakers include Julie Craig, EMA Research Director, and Trevor Matz, President and CEO of Aternity.
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technology, aternity, eue, user experience, apm
    
Aternity
White Paper Published By: Aternity     Published Date: Aug 20, 2010
View an on-demand webinar on "Improve End User Experience With Proactive Application Performance Management" and download Aberdeen's latest research on Application Performance Management.
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application performance management, desktop virtualization, end user experience, employee performance, itil
    
Aternity
White Paper Published By: AtTask     Published Date: Feb 11, 2012
In this free case study Forrester Research explains how the melding of task management with social networking is increasing transparency and team member buy-in for projects - dramatically increasing projects delivered on time and within budget.
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task management software, task tracking software, task software, task project management, business task management software
    
AtTask
White Paper Published By: AtTask     Published Date: Feb 11, 2012
It really doesn't matter if you are leading an army into battle or a product into market, sometimes the best solutions seem counter-intuitive. The same is true with project management. This document will safeguard your success.
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project management mistakes, project management failures, it project failures, project failure statistics, project failure reasons
    
AtTask
White Paper Published By: Avaya     Published Date: Jun 15, 2016
Discover the technological solutions to deliver better patient outcomes From patient satisfaction to mobility to security, technology’s role in healthcare is changing rapidly as costs go up and demands of an aging population skyrocket. Explore this infographic to learn the six major trends in smart healthcare you need to know now.
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technology, best practices, healthcare, info graphics, skyrocket
    
Avaya
White Paper Published By: Avaya     Published Date: Mar 10, 2016
This research set out to investigate opinions among IT professionals around the world about SDN technology and its future in their organisation. It explores the network problems companies experience and their expectations of SDN to solve them. It also looks at the current adoption status for SDN and what is holding companies back from adoption.
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technology, business optimization, communications, information technology, reports
    
Avaya
White Paper Published By: Avaya     Published Date: Jan 15, 2014
Be guided on what the best practices are, offering strategies, actionable tactics, and examples of enterprises on the cutting edge so your organization won't have an overabundance of options when working with partners and customers.
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avaya, collaboration, effective enterprise, effective collaboration, new culture
    
Avaya
White Paper Published By: Avocent     Published Date: Aug 22, 2011
A Guide to Secure, Consolidated Remote Server Management.
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avocent, remote server management, service processor technologies, remote management tools, service availability
    
Avocent
White Paper Published By: Avocent     Published Date: Aug 22, 2011
This whitepaper discusses how enterprises can take steps to optimize their data center infrastructures before experimenting with cloud computing.
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avocent, data center infrastructure, cloud computing, power management, infrastructure
    
Avocent
White Paper Published By: Avocent     Published Date: Aug 22, 2011
Enterprise Management Associates® (EMAT) analysts explore a pragmatic view of data center management in order to deliver the best practices in real-world data centers for over-arching management solutions.
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avocent, data center manangement control, centralized data center manageability, ema™, enterprise management associates ®
    
Avocent
White Paper Published By: Avocent     Published Date: Aug 22, 2011
By enabling services for controlling access to the infrastructure and monitoring for activity, management decisions can be made to improve data center services.
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avocent, data center services, infrastructure, ema, data center operations control
    
Avocent
White Paper Published By: Avocent     Published Date: Mar 06, 2011
Download this Free Paper to learn how the Avocent ACS advanced console server offers the most feature-rich set of capabilities in modern console servers. The ACS console server provides the scalability, reliability and security a company requires to control and manage servers and other networked devices.
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manage servers, avocent, emerson, pbx, device management
    
Avocent
White Paper Published By: Axios Systems     Published Date: Sep 16, 2010
Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.
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itil whitepaper, choosing itil tools, itil toolsets, it service catalog, itsm tool upgrade
    
Axios Systems
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