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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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Webinar Published By: IBM Corporation     Published Date: Jun 28, 2011
Realize the value of green with IBM Tivoli Monitoring for Energy Management
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tivoli, ibm, energy, management, green
    
IBM Corporation
Webinar Published By: IBM Corporation     Published Date: Jun 28, 2011
IBM CloudBurst is a family of built-for-purpose, workload-specific cloud computing packages that provide IT executives with the capabilities required for a Dynamic Infrastructure. View this complimentary demonstration video to learn more.
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ibm, enterprise asset management, cloud computing, ibm cloudburst, dynamic infrastructure
    
IBM Corporation
White Paper Published By: CA Service Assurance     Published Date: May 15, 2011
Evolving to the next level of IT effectiveness requires a new level of integration and analysis of cross-silo management information. This involves linking application status and root-cause information with infrastructure status and relating that to impact on IT service quality. Read this brief to learn how this approach to IT management can benefit your organization.
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it operational efficiency, cross-silo, infrastructure status, it service quality, it management
    
CA Service Assurance
White Paper Published By: CA Service Assurance     Published Date: May 08, 2011
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
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application experience, application delivery, customer app experience, user satisfaction, application performance management
    
CA Service Assurance
White Paper Published By: Avocent     Published Date: Mar 06, 2011
Download this Free Paper to learn how the Avocent ACS advanced console server offers the most feature-rich set of capabilities in modern console servers. The ACS console server provides the scalability, reliability and security a company requires to control and manage servers and other networked devices.
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manage servers, avocent, emerson, pbx, device management
    
Avocent
White Paper Published By: Kaseya     Published Date: Feb 16, 2011
The goal for this suite is to give you ITIL in a box. This release includes Incident Management, Service Request Management, Problem Management and Change Management.
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kaseya, itil, incident management, service request management, problem management
    
Kaseya
White Paper Published By: Kaseya     Published Date: Feb 16, 2011
Learn how to implement an IT Automation Framework that is purpose-built for the "next era of computing", with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization's complex infrastructure of systems and devices.
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kaseya, it automation framework, computing, itil, business process automation
    
Kaseya
White Paper Published By: Kaseya     Published Date: Feb 16, 2011
From dealing with rogue "IT hobbyists" to na´ve bosses, Kaseya presents common IT systems management pain points in the education industry and our solutions.
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kaseya, education it systems management, pain points, it infrastructure management, computing
    
Kaseya
Webinar Published By: rPath     Published Date: Dec 20, 2010
An Expert Discussion on IT Bottleneck to IT-as-a-Service.
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rpath, webinar, hybrid cloud, it-as-a-service, enterprise cloud
    
rPath
White Paper Published By: ServiceNow     Published Date: Dec 17, 2010
Hear traditional IT service management companies tell it, and you'd think buying their software or application service is a budget-smart choice. You'd be wrong.
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service-now.com, saas economics, it service management, software enterprise, application service
    
ServiceNow
Case Study Published By: CA Service Assurance     Published Date: Sep 16, 2010
CA Technologies Newsletter featuring Gartner Research. This publication, enhanced by Gartner research, reveals how to take a proactive IT approach which ensures visibility and control during the adoption of virtualization and cloud environments.
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apm, application performance, ca technologies, service delivery, application delivery
    
CA Service Assurance
White Paper Published By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
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citrix, gotoassist, remote support, help desk, configuration
    
Citrix Online
White Paper Published By: Arcserve     Published Date: Jul 23, 2010
This report is designed to help IT organizations more effectively plan for the adoption of solutions that can help bring together a unified view of IT service performance as it impacts business outcomes. Download now!
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ca technologies, ema radar, business service management, bsm, vendor
    
Arcserve
White Paper Published By: IBM     Published Date: Jun 22, 2010
Download this free IBM white paper to learn how to better manage your data center with System z.
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tivoli service management center, data warehousing, system z, middleware, ibm
    
IBM
White Paper Published By: Citrix Online     Published Date: Jun 09, 2010
This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix online, help desk, disaster recovery, business continuity, service desk
    
Citrix Online
White Paper Published By: LANDesk     Published Date: Jun 07, 2010
Windows 7 adoption is one of IT's top priorities for 2010. A solid adoption strategy requires 12 to 18 months for thorough planning and testing before actual Windows 7 deployment can begin. But nearly two-thirds of companies don't yet have a Windows 7 adoption plan in place. In this White Paper LANDesk have identified seven pitfalls that IT organizations must avoid as they embark on Windows 7 adoption.
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avocent, landesk, windows 7, microsoft, windows
    
LANDesk
White Paper Published By: Microsoft     Published Date: May 04, 2010
Software Asset Management (SAM) enables IT leaders to take control of their software inventory and investments across the entire organization. Among the benefits: cost savings, increased agility and accuracy in software procurement, and improved controls to ensure license compliance.
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software asset management, sam, cio, software procurement, inviso
    
Microsoft
White Paper Published By: Crowdcast     Published Date: Mar 09, 2010
Leverage the tacit knowledge in your organization to identify, understand, and proactively reduce risk.
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crowdcast, collective intelligence, it project management, project management, project
    
Crowdcast
White Paper Published By: Qwest Business.     Published Date: Jan 27, 2010
This in-depth report explores the key considerations, including solution portfolio, partnerships and processes.
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qwest business, managed network services provider, portfolio, partnership, it resource
    
Qwest Business.
White Paper Published By: Numara Software     Published Date: Dec 09, 2009
In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
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numara, itil, pink elephant, automation, consulting
    
Numara Software
White Paper Published By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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avocent, service desk, help desk, landesk, benchmarking
    
LANDesk
White Paper Published By: IBM     Published Date: Nov 24, 2009
Server sprawl can divert valuable time and resources away from pursuing your core business goals. This white paper will show how System z can give you the visibility, control and automation your business needs to become more successful.
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ibm tivoli, leveraging middleware, service management, system z, new enterprise data center
    
IBM
White Paper Published By: BMC ESM     Published Date: Nov 09, 2009
Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis, and positions BMC in the Leaders' Quadrant. Read the report
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bmc esm, magic quadrant, consolidation, eca, event correlation and analysis
    
BMC ESM
White Paper Published By: BMC ESM     Published Date: Nov 09, 2009
Through savings generated by improvements in operational efficiency you can continue to fund the IT improvements your business needs. Read a short overview of how BMC Solutions drive operational efficiency.
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bmc esm, operational efficiency, productivity, roi, service management
    
BMC ESM
White Paper Published By: BMC ESM     Published Date: Nov 09, 2009
In this article, customers, analysts and IT experts share strategies to help automate your manual processes and ensure that changes are applied according to configurations - every time. Download the ebook.
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bmc esm, service automation, utility computing, business service management, itil
    
BMC ESM
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