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Published By: Dell     Published Date: Nov 02, 2018
To out-innovate and out-pace their competition, organizations must be on a consistent path to keep their infrastructure modern. IT is under constant pressure to deliver optimized infrastructure for new business initiatives and supporting applications all while trying to contain or even reduce costs. In fact, respondents to ESG’s ongoing research consistently cite cost reduction as one of the top business drivers affecting their IT spending. When asked in a research survey how their organizations intended to contain costs in 2017, 27% of respondents said that they would be purchasing new technologies with better ROI. 1
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Dell
Published By: Avanade DACH     Published Date: Jan 08, 2019
To compete in today’s world, business leaders are placing increased demands on IT. Unfortunately, many IT departments are not able to deliver future innovation with their current infrastructure, applications and processes. To meet these demands, IT must digitally transform the enterprise through the adoption of cloud native practices, allowing them to both optimize and transform their existing infrastructure and applications. Recent Avanade research supports this thinking, finding that 88% of senior IT decision-makers believe that IT modernization is crucial to addressing the emerging requirements of the digital business1 . On the upside, those surveyed also indicated that by modernizing their IT infrastructures they expect to deliver real business results, such as boosting annual revenue by 14%, while at the same time reducing business operating costs by 13%1 . For many, this sounds like a winning strategy but what does it mean to adopt cloud native approaches, and how does it impact
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Avanade  DACH
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: Workday UK     Published Date: Sep 18, 2018
People analytics is increasingly on the agenda for organisations. With the rise of workplace technology allowing leaders to track employees’ performance, productivity and wellbeing, we partnered with the CIPD to survey over 3,000 business professionals to understand how people analytics is being used. And the results are in. 65% of respondents who work in an organisation with a strong people analytics culture, say their business performance is strong compared to competitors. As well as outlining the key opportunities leaders can capitalise on, this report covers: - How different professions are using people data - The various types of people data that are being used - How people analytics adds value to organisations - What the future holds for people data
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Workday UK
Published By: Workday APAC     Published Date: Dec 18, 2018
"Data privacy and cyber security have become an even bigger risk and priority for businesses. Workday surveyed more than 670 finance leaders to get their perspective on the future of the finance function, top risks leaders face today, and how resilience can mitigate risk. View the infographic to see what they have to say."
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Workday APAC
Published By: Gigamon     Published Date: Dec 13, 2018
IDG survey confirms: CEOs consider cybersecurity a top priority. Get “Countering Escalating Cyberthreats” and improve your threat visibility across the entire network. As CEOs struggle with the risks of a digital business, it is time to adopt a more holistic approach to security. You can distribute traffic to the right tool at the right time, eliminate network weaknesses and keep your CEO happy. Read now.
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Gigamon
Published By: Oracle     Published Date: Dec 30, 2018
Transformation technologies like IoT, blockchain, AI, cloud security, autonomous and chatbots are all jostling for our attention. But which ones are considered important and which ones are businesses actually using? In August 2018, we asked 4,000 senior decision-makers across 21 markets to tell us how they felt about the different technologies. Fascinated to find out? Read our global survey of what matters most to your IT peers. Download now.
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Oracle
Published By: BMC ASEAN     Published Date: Dec 18, 2018
The business world is entering an age of the digital “haves” and the digital “have-nots.” In fact, research firm Forrester anticipates a growing “digital crisis” in its 2018 predictions, noting that 60% of CIOs and other executives it surveyed say they’re behind in their digital transformations. Meanwhile, Forrester expects one in five CEOs will fail to act on digital initiatives and put their firms in serious jeopardy as a result. Savvy organizations are embracing cloud, the Internet of Things (IoT), artificial intelligence (AI), and other transformative technologies to solve meaningful business problems and achieve their strategic priorities. Everyone else is getting left behind. Nowhere is this fork-in-the-road moment more apparent than in how enterprise IT teams deliver and manage services, to employees and customers alike.
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BMC ASEAN
Published By: Infosys     Published Date: Dec 03, 2018
Data is a truly inexhaustible resource for an organization. It creates endless possibilities to make data do more. As a technology partner of hundreds of organizations around the world, Infosys helps clients navigate the journey from their current state to the next. Facilitating clients’ transition into data-native enterprises is a crucial part. To understand how companies are using data analytics today and their expectations in a world of endless possibilities with data, we recently commissioned an independent survey of 1,062 senior executives from organizations with annual revenues exceeding US$ 1 billion, in the United States, Europe, Australia, and New Zealand. The respondents were from business and technology roles, who were decision makers, program managers and external consultants; represented 12 industries, grouped into seven industry clusters, such as, consumer goods, retail and logistics, energy and utilities, financial services and insurance, healthcare and life sciences, h
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Infosys
Published By: Veeam '18     Published Date: Dec 04, 2018
"Ransomware is top of mind for many organizations’ leaders as their organizations face the potentially disastrous aftermath of successful attacks. ESG has surveyed IT leaders and organizations to find out how big of a problem ransomware is, what are the business consequences of downtime caused by these attacks, and which are some of the best practices and capabilities organizations need to apply to be protected. According to the ESG research, nearly two-thirds of surveyed organizations across North America and Western Europe experienced a ransomware attack at some point last year, with 22% reporting weekly attacks. The attacks have helped make cybersecurity a target of IT investment, and spending is accelerating. What’s needed to fend off this epidemic are best practices and tools to: Prevent or at least mitigate attacks Protect data and backup data Recover reliably"
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Veeam '18
Published By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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Genesys
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: ASG Software Solutions     Published Date: Feb 24, 2010
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap, ilm, mobius, workload automation, wla, visibility, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce
    
ASG Software Solutions
Published By: Cibecs     Published Date: May 30, 2012
The Cibecs and IDG Connect annual Data Loss Survey uncovers the latest trends and statistics around business data protection
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Cibecs
Published By: UMEED SOFTWARE SOLUTIONS PVT LTD     Published Date: Feb 18, 2013
OUR ORGANIZATION IS A PRIVATE LIMITED COMPANY AND EXTREMELY SOUND IN SOLAR PV APPOINTMENT SETTING/SURVEY,EVERY INFORMATION GETS CAPTURED VERY CAREFULLY SO THAT THOSE ARE QUALIFY-PRO AND REAL TIME CONVERTIBLE.
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UMEED SOFTWARE SOLUTIONS PVT LTD
Published By: SAP     Published Date: Mar 09, 2017
There’s strong evidence organizations are challenged by the opportunities presented by external information sources such as social media, government trend data, and sensor data from the Internet of Things (IoT). No longer content to use internal databases alone, they see big data resources augmented with external information resources as what they need in order to bring about meaningful change. According to a September 2015 global survey of 251 respondents conducted by Harvard Business Review Analytic Services, 78 percent of organizations agree or strongly agree that within two years the use of externally generated big data will be “transformational.” But there’s work to be done, since only 21 percent of respondents strongly agree that external data has already had a transformational effect on their firms.
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SAP
Published By: SAP Hybris     Published Date: Oct 26, 2017
For companies and buyers alike, customer service has traditionally been used as a troubleshooting tool. Forrester found that companies believe that nearly 50% of all buyers still view customer service as a post-purchase resource, rather than a purchasing aid, and in response, companies have positioned their customer service capabilities to match that expectation. However, Forrester conducted a custom survey of 247 companies and found that this reactive, postpurchase-only customer service mindset can result in missed sales opportunities and contributes to greater purchase dissatisfaction.
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SAP Hybris
Published By: Cisco     Published Date: Dec 20, 2018
This research finds that huddle spaces deliver tremendous value to businesses, with 9 out of 10 participants stating the adoption of open space environments is increasing the need for these huddle spaces. Huddle spaces require a wide variety of technologies to enable users and the business, such as audio and video conferencing abilities, digital whiteboards and scheduling solutions. Users stated that ease of use, solution reliability, and similar technology in each huddle space is key to their productivity. But nearly 8 out 10 users shared they were frustrated with meeting room technology recently. These problems generate support calls to IT on a weekly, if not daily, basis
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Cisco
Published By: SAP     Published Date: Nov 17, 2016
Culture has become one of the most important business topics of 2016. CEOs and HR leaders now recognize that culture drives people's behavior, innovation, and customer service: 82 percent of survey respondents believe that "culture is a potential competitive advantage." Knowing that leadership behavior and reward systems directly impact organizational performance, customer service, employee engagement, and retention, leading companies are using data and behavioral information to manage and influence their culture.
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sap, human resources, employee, deloitte, culture
    
SAP
Published By: SAP     Published Date: Nov 18, 2015
This survey shows how SAP S/4HANA was designed to break the limitations of the past by simplifying IT with massive simplification and innovation.
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it simplification, it managers, complexity, simplicity, benefits of simplification, how to reduce it complexity, sap, sap s/4hana, application integration, application performance management, business intelligence, productivity, service management, virtualization, cloud computing, infrastructure
    
SAP
Published By: Akamai Technologies     Published Date: May 08, 2017
The gaming industry continues to grow rapidly, and it is projected to grow another 30% in the next three years1 . Online gaming is driving this growth as the industry is making a seismic shift from disk to digital. This shift comes with an abundance of opportunities and challenges, as digital gaming makes it easier than ever to get games into the hands of more players, in more places, in less time. TechValidate Research surveyed 131 Akamai Technologies, Inc. customer accounts to find out more about how gaming companies are innovating the marketplace and the challenges they need to overcome in order to do so. The results show the importance of web security, that acquiring and retaining new users is the biggest business challenge companies are facing, and that mobile is taking over as the most popular gaming platform.
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techvalidate, gaming industry, online gaming, akamai gaming, gaming growth
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: May 08, 2017
TechValidate recently surveyed 240 video game developers, publishers, and distributors to gain insight into the top challenges that they need to overcome in order to take full advantage of the enormous opportunities the digital channel provides the industry.
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gaming, faming survery, techvalidate, video game development.
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: May 08, 2017
The Games industry is growing at break-neck speed, surpassing growth rates of the Entertainment industry as a whole. Many Games industry players are joining the race to win-over the coveted online games audience. Developing new games that not only draw in audiences, but also keep them engaged is an on-going challenge. Recently we solicited feedback from more than 150 Akamai global games customers to gain industry insights into the challenges and opportunities their faced with each day. We would like to share their responses with you.
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akamai, gaming, audience engagement, game industry, customer feedback
    
Akamai Technologies
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Very little data is available on how effectively enterprises are managing private cloud deployments in the real world. Are they doing so efficiently, or are they facing challenges in areas such as performance, TCO and capacity? Hewlett Packard Enterprise commissioned 451 Research to explore these issues through a survey of IT decision-makers and data from the Cloud Price Index.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: May 11, 2018
If your business is like most, you are grappling with data storage. In an annual Frost & Sullivan survey of IT decision-makers, storage growth has been listed among top data center challenges for the past five years.2 With businesses collecting, replicating, and storing exponentially more data than ever before, simply acquiring sufficient storage capacity is a problem. Even more challenging is that businesses expect more from their stored data. Data is now recognized as a precious corporate asset and competitive differentiator: spawning new business models, new revenue streams, greater intelligence, streamlined operations, and lower costs. Booming market trends such as Internet of Things and Big Data analytics are generating new opportunities faster than IT organizations can prepare for them.
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Hewlett Packard Enterprise
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