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Published By: Salesforce.com     Published Date: Oct 28, 2013
The ability to deliver exceptional customer experiences is proving to be a business differentiator – in fact, organizations that have a more mature customer experience strategy report between 10-20% greater impact on revenue generation outcomes than less mature businesses. This white paper reveals how your organization can better respond to changing consumer behaviors, needs, and expectations regarding customer experience and touch points.
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custom service, contact center, supporting technology, customer service trends, best practices, customer relationship management, customer satisfaction, customer service, business technology
    
Salesforce.com
Published By: Bulldog Solutions     Published Date: May 20, 2013
The pressure on marketers is mounting. What's standing between you and your revenue goals? The Revenue Performance Methodlogy is framework that identifies, defines, and relates the core 15 competencies to your world, allowing you to begin making incremental and simultaneous improvement to your sales and marketing plan.
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balanced budget, marketing budget, revenue goals, campaign, campaign effectiveness
    
Bulldog Solutions
Published By: Bulldog Solutions     Published Date: May 20, 2013
The key to a balanced budget is finding the right mix of growth and efficiency. The challenge is that often this budget is spent on activities that are skewed toward the top of the funnel or that are not necessarily aligned to revenue. So how can they possibly balance this budget and prove it is aligned to their assigned revenue contribution? The key is finding the right mix of "muscle" (volume) and "brains" (improved conversion).
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marketing budget, balanced budget, improving revenue, revenue goals, revenue impact, campaign, campaign effectiveness
    
Bulldog Solutions
Published By: VersaSuite     Published Date: Aug 13, 2013
Healthcare providers do not have to live with functionality interruptions and budget strains created by an EHR that does not fit the facility. VersaSuite delivers a customizable EHR/HIS system to streamline the entire range of healthcare business processes.
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ehr, electronic health records, ehr replacement, emr software, emr, electronic medical records, emar, ophthalmology, ent, cardiology, otolaryngology, cardiovascular, versasuite, practice management, pacs, hospital information system, his, budget, revenue cycle management, cpoe
    
VersaSuite
Published By: Millennia Patient Service     Published Date: May 05, 2014
Learn the five most important considerations for successfully converting to a new revenue cycle management solution with minimal cash flow disruption.
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millennia patient services, revenue cycle management, healthcare, healthcare technology, patient receivables, healthcare it, financial management systems, billing, revenue cycle operations, cash flow
    
Millennia Patient Service
Published By: Millennia Patient Service     Published Date: May 05, 2014
Learn about 3 key points and statistics that you will need to understand and manage the impact ObamaCare and PPACA will have on the medical provider revenue cycle.
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millennia patient services, patient receivables, patient accounts receivables, obamacare, ppaca, medical support service, medical provider revenue cycle, patient a/r, revenue cycle management
    
Millennia Patient Service
Published By: Workforce Software     Published Date: Feb 02, 2015
Getting the right solution for your business has a major impact on ROI, but how much does the delivery method matter? A lot, according to new research from Aberdeen Group on the benefits of deploying a cloud-based workforce management solution. This paper—exclusively available from WorkForce Software—illustrates how opting for the cloud can get you even greater returns from workforce management technology. Learn about the cloud’s connections to employee retention rates, administrative costs, and maximizing revenues in this short and focused read.
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workforce software, software, automation, budgets, costs, compliance, visibility, labor, productivity, risk, attendance, work ours, pay rate, absence, alerts, support, policies, integration, cloud, enterprise
    
Workforce Software
Published By: NetApp     Published Date: Feb 19, 2015
When your industry’s revenue projections flatten, how can you break away and continue to grow? Learn how Orange Business Services leveraged NetApp storage to reinvent their company by becoming a cloud services provider and exceeded their revenue goals of zero to €500 million by 2015.
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NetApp
Published By: SAP     Published Date: Nov 04, 2015
Download this executive summary of the 2015 Customer Experience Risk Study and learn: -Why at-risk customers often account for over 10% of potential revenue -How retailers miss over 80% of problem occurrences -How to take a customer-value lens to understand problematic experiences -How to measure on impact, as the frequency of issues can be deceiving
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customer experience, sap, at-risk customers, potential revenue, problem occurences, customer-value, measuring on impact
    
SAP
Published By: FICO     Published Date: Jun 07, 2016
With the increasing mainstream adoption of big data infrastructure — highly distributed file storage and query tools — more businesses are taking a new look at what business intelligence and analytics can do to grow revenue, increase profits and ultimately develop strategic relationships with customers.
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FICO
Published By: Mitel     Published Date: Mar 30, 2017
You know the way we communicate with each other has evolved, but what about the way your business communicates with your customers? A third of the US population is made up of millennials that use multiple channels when reaching out or making a purchase, so how does this shift affect your bottom line? More importantly, how closely aligned is your customer experience strategy with how customers are buying? Looking for some clarity? Check out this infographic for a clear understanding of how customers are shopping, why they abandon your transactions, and what steps you can take to keep them happy.
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customer experience, sms, email, web chat, social media, mobile, networking
    
Mitel
Published By: LeanData     Published Date: Oct 30, 2015
Consider the humble lead. It’s the lifeblood of any business. A lead represents possibility. Opportunity. And ultimately, revenue. It’s why, of course, companies spend so much time and effort generating them. Then they celebrate when leads come flooding into their systems.
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LeanData
Published By: Oracle CPQ BB     Published Date: Feb 05, 2016
How much selling power are you really getting from your sales teams? Are you making the most out of your CRM investment? Companies have a universal need for revenue growth, profitability, and customer satisfaction. In hopes to satiate this need, most companies have made significant investments in sales force automation to capture sales data, increase visibility to sales pipeline, and gain business insight to make better business decisions. However, few companies can say they have fully realized the benefits they hoped to achieve from their CRM investment. Additionally, with today’s modern, informed buyer, CRM technologies need to empower sales users with better information that’s easy to find and helps them sell. Read more to learn how Oracle Configure, Price, and Quote (CPQ) Cloud extends sales automation to simplify and streamline modern quote-to-cash processes and more!
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Oracle CPQ BB
Published By: Ping Identity     Published Date: Feb 12, 2016
Most organizations today are scrutinizing technology budgets more and more. It helps to see technology investments in terms of total economic impact (TEI). Forrester Research quantified the benefits of implementing Identity and Access Management (IAM), and one of the top reasons supporting IAM was to eliminate the need for repeated user sign-ons, which increases user satisfaction. In measuring the TEI of one large organization’s IAM investment, Forrester uncovered several areas where SSO had a direct impact on improving the customer experience and driving revenue.
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Ping Identity
Published By: NetSuite     Published Date: Apr 22, 2016
This report highlights these and other trends, and it also reveals what distributors are planning to do in 2016 to build revenue and cut costs, while also improving their technological capabilities as the industry adapts to a new economy and evolving workforce.
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NetSuite
Published By: Akamai Technologies     Published Date: Aug 22, 2018
In September 2017, Akamai commissioned Forrester Consulting to examine how companies approach digital experience and digital security. A survey of over 350 IT executives around the world found that: ? Customer trust is at an all-time low and it’s hurting growth ? Executives are aware that customer trust is becoming critical to success ? Companies struggle to balance security with digital experience ? Failure to deliver on security impacts brand reputation, customer trust, and revenues This report, Drop A Pin At The Intersection Of Digital Experience And Security, shares insights into these findings and what sets top digital businesses apart.
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customer, trust, company, loyalty, security
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Nov 14, 2018
You’ve created a great game, so why do players keep abandoning it? The answer is frictions— the obstacles and flaws that erode player satisfaction, disrupt immersion, and ultimately cause players to look elsewhere. This abandonment not only impacts your game and revenue but also your studio’s reputation for years to come. In “Understanding Frictions” Akamai’s Nelson Rodriguez, a gaming industry insider who’s helped launch successful titles like Halo 3, will explain how to minimize frictions so you can maximize player enjoyment, loyalty, and revenue. Read “Understanding Frictions” so you can analyze your game’s points of friction using our matrix and learn how to manage, reduce, or eliminate frictions at every development stage.
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Akamai Technologies
Published By: Anaplan     Published Date: Apr 06, 2016
A Harvard Business Review Analytics Services White Paper Finance is constantly tested to keep pace in today’s business environment. To keep up, planning needs to become a continuous process that spans departmental boundaries and enables managers to collectively realign resources to respond to market changes. Organizations must streamline disparate sales and operational planning with traditional financial planning and analysis by using technology to connect people, data, and processes across the organization. Download this white paper to discover the three steps to moving towards finance-led integrated business planning recommended by the Harvard Business Review.
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analytics, planning, cfo, operations, business practices, revenue, growth, enterprise business, finance trends, business analytics, business process, harvard business review, hbr, financial planning, corporate finance, fp&a, budgeting, integrated business planning, ibp, finance
    
Anaplan
Published By: Reputation.com     Published Date: Sep 26, 2016
This guide will give you the fundamentals of Online Reputation Management, to help you: Earn more positive reviews Raise your search ranking Improve patient experience
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Reputation.com
Published By: Carbonite     Published Date: Oct 10, 2018
In the last few years, businesses have changed the way they protect data. Studies show they’re abandoning traditional backup and recovery in favor of disaster recovery as a service (DRaaS).1 With DRaaS, businesses enjoy the luxury of keeping a replica of their data hosted at a remote site that they can fail over to in an emergency—without bearing any of the infrastructure costs or maintenance responsibilities. All infrastructure and maintenance is the responsibility of the provider. Gartner predicts that global DRaaS revenue will reach $3.4 billion by 2019. The firm cited several reasons for the shift:
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Carbonite
Published By: Singularity University     Published Date: Oct 17, 2017
Agile and innovative companies like Netflix, Instagram, Amazon, Airbnb, and Uber have used exponential technologies to completely disrupt their industries. But some of the largest industries in the world have fallen prey to these and other disruptive companies. And most of them didn’t even see it coming. The convergence of exponential technologies, along with bold thinking and the willingness to take risks, is completely altering the business landscape. And that landscape is changing at an accelerating pace. Disruption is occurring far more quickly than ever before. On average, an S&P 500 company is being replaced every 2 weeks, and over 40% of today’s Fortune 500 companies on the S&P 500 will no longer exist within 10 years. The only options are to disrupt yourself or be disrupted by your competition. Which will you choose? If you choose the former, do you know how to proceed? This guide shares strategies you can employ today to start future-proofing your company.
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innovation, disruption, technology, business, management, leadership, strategy, revenue, retail, healthcare, manufacturing, government, financial services, learning, future of work, artificial intelligence
    
Singularity University
Published By: Fiserv     Published Date: Nov 09, 2017
Financial institutions seeking to attract new customers and revenue channels are expanding into digital services, real-time payments and global transactions. However, with every new service, criminals are developing innovative ways to infiltrate financial systems, and older technologies that mitigate fraud no longer work as effectively. So how can financial institutions respond to this growing threat? Fortunately, more advanced technologies hold great potential for real-time financial crime mitigation. Learn about five current and emerging technologies that could impact money laundering and fraud mitigation, including artificial intelligence/machine learning, blockchain, biometrics, predictive analytics (hybrid model) and APIs. Read the latest Fiserv white paper: Five Tech Trends That Can Transform How Financial Institutions Detect and Prevent Financial Crime.
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kyc, know your customer, beneficial ownership, financial crime, financial crimes, compliance, enhanced due diligence, suspicious activity report, currency transaction report, aml directive, anti-money laundering laws
    
Fiserv
Published By: Commvault ABM Oct     Published Date: Nov 13, 2017
The EU's General Data Protection Regulation (GDPR) is the most stringent and burdensome privacy mandate in the world. The penalty for major violations can be up to 20 million euros or 4% of your company's annual global revenue.
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protection, regulation, gdpr, data protection, global, revenue, risk
    
Commvault ABM Oct
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