itom

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Published By: HP Enterprise Business     Published Date: Jan 20, 2017
12 best practice tips from the HPE ITOM Insiders. Download now to get started.
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HP Enterprise Business
Published By: ServiceNow     Published Date: Oct 22, 2018
The Forrester TEI study examines potential ROI enterprises may realize by improving IT operations management and eliminating service outages. Customers interviewed experienced major financial benefits in improvements with IT productivity and cost savings. Read this study to learn more.
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economic, impact, servicenow, tei, roi, itom
    
ServiceNow
Published By: ServiceNow     Published Date: Oct 22, 2018
Discover the lessons ServiceNow learned on their journey to building a business service–centric Services Reliability Team. Leveraging the combined power of ITSM & ITOM, they now deliver high performance & high-availability business services to all employees while proactively eliminating service outages.
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itom, itsm, operations, business, servicenow
    
ServiceNow
Published By: Splunk     Published Date: Sep 10, 2018
One of the biggest challenges IT ops teams face is the lack of visibility across its infrastructure — physical, virtual and in the cloud. Making things even more complex, any infrastructure monitoring solution needs to not only meet the IT team’s needs, but also the needs of other stakeholders including line of business (LOB) owners and application developers. For companies already using a monitoring platform like Splunk, monitoring blindspots arise from the need to prioritize across multiple departments. This report outlines a four-step approach for an effective IT operations monitoring (ITOM) strategy. Download this report to learn: How to reduce monitoring blind spots when creating an ITOM strategy How to address ITOM requirements across IT and non-IT groups Distinct layers across ITOM Potential functionality gaps with domain-specific products
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cloud monitoring, aws, azure, gcp, cloud, aws monitoring, hybrid infrastructure, distributed cloud infrastructures, reduce mttr/mtti, cloud monitoring free, cloud monitoring tools, cloud monitoring service, cloud billing monitoring, cloud monitoring architecture, cloud data monitoring, host monitoring, *nix, unix, linux, servers
    
Splunk
Published By: Sumitomo Electric     Published Date: Feb 03, 2015
This in depth study addresses questions, such as “Is their enough physical space to install the fibers I need?” “Can I install the topology needed and still provide room for future expansion and ensure adequate fiber protection?”
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data center, infrastructure, cable, fiber optics, data center power, fibre channel, internetworking hardware, network architecture, blade servers, data warehousing, electromechanical & mechanical, optoelectonics & displays, packaging and interconnects, passive & discrete components, power sources & conditioning devices, power and cooling, data center design and management
    
Sumitomo Electric
Published By: Sprinklr     Published Date: Jan 05, 2018
Long wait times, dropped calls, repeating a single problem dozens of times – one could write a novella about the countless pain points of customer service. To customers, these pain points are, well, painful. To companies, they’re a necessary part of doing business. When you’re a multibillion-dollar brand with hundreds of locations worldwide, scale equals survival. Call centers are the epitome of scale. Fixated on efficiency, many companies forget what it’s like to be on the other end of the line. They forget about the customer experience.
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Sprinklr
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