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Digital Evolution: Oi case study

Case Study Published By: Pegasystems
Pegasystems
Published:  May 02, 2016
Type:  Case Study
Length:  4 pages

The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative. Five years ago Oi—the largest telecoms company in Brazil, South Africa and Portugal—began a journey to transform the way in which it interacts with customers through digital means.



Tags : 
pegasystems, digital transformation, digitisation, customer service, customer engagement, online portal, mobile computing, smart phones, customer interaction service, collaborative commerce, corporate portals, customer experience management, service management